Legal

Terms of Service

Last updated: 1 October 2026

1. Who we are

Uncora is a software-as-a-service platform for independent UK garages, operated by Uncora Ltd (“we”, “us”, “our”). By signing up and using Uncora, you (“the Garage” or “you”) agree to these Terms of Service (“Terms”).

2. The service

Uncora provides job management, customer records, vehicle MOT history lookups, SMS notifications, AI-powered service recommendations, and related tools for independent garages. We reserve the right to add, modify, or remove features at any time with reasonable notice.

3. Eligibility

You must be a registered business operating in the United Kingdom, or an authorised representative of one, to use Uncora. By creating an account, you confirm this is the case.

4. Free trial

New accounts receive a 14-day free trial. Your card will not be charged until the trial ends. One free trial is permitted per garage location. We reserve the right to cancel a trial if we detect abuse of this policy (including use of the same payment card at multiple locations).

5. Subscription and billing

After your free trial, Uncora is billed at £120 per month (inclusive of VAT where applicable). Payments are processed by Stripe. Your subscription renews automatically each month. You may cancel at any time from your billing settings — access continues until the end of your current paid period.

6. Cancellation and data retention

Upon cancellation, your dashboard access ends at the end of your current billing period. We'll automatically email you a full export of your job history, MOT records, customer records and reports at that time, so you don't lose anything. If you'd like your account data deleted from our systems, contact support@uncora.co.uk and we'll action it.

Note: as a UK business, you may be required by HMRC to retain financial records for 6 years. We recommend exporting your job history upon cancellation.

7. Acceptable use

You agree not to: store data unrelated to your garage business; attempt to access another garage's data; send spam or unsolicited SMS messages; reverse engineer or copy any part of the platform; or circumvent the one-trial-per-location policy.

8. Your data

You own the data you input into Uncora. We process it on your behalf as a data processor under UK GDPR. See our Privacy Policy for full details. You are responsible for ensuring you have the appropriate legal basis to store your customers' personal data.

9. Third-party services

Uncora integrates with Stripe (payments), DVLA/DVSA (MOT data), OpenAI (AI recommendations), and Vonage/Resend (SMS and email). We are not responsible for the availability or accuracy of data provided by these third parties.

10. Limitation of liability

Uncora is provided “as is”. To the maximum extent permitted by law, we are not liable for any loss of data, loss of revenue, or indirect damages. Our total liability to you under this agreement shall not exceed an amount equal to one month's service fee.

11. Changes to these terms

We may update these Terms from time to time. We'll notify you by email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions? support@uncora.co.uk